TroubleshooT SILLY SPIN APPS

iPhone/iPad/iPod Touch/Android

Step 1. If device has one, check to make sure the Silent button is turned ON. 

Step 2. Go to your favorite app store and make sure you have latest app update installed on your device.

3. Make sure your volume is turned on and up, by using the volume controls on your device. 

4. If still having issues, quit and close out of all open apps on your device. Sometimes having too many open apps will cause volume issues. After you quit and close out all open apps, relaunch app. 

5. For iOS -  If device does not have a mute, silent or ringer button on device go to Control Center > tap Silent Mode button/Bell icon to UNMUTE device.

6. Or go to Settings > Sounds. In Sounds, make sure Mute/Silent is turned OFF and volume is turned ON and up to desired level. 

7. Perform any of the above options and then restart your device.

8. If the problem persists after following instructions, you may have to delete and re-install the app itself.

9. Contact Us

iOS and Android

Step 1. Go to your favorite app store and make sure you have latest app update installed on your device.

Step 2. Update your device to make sure you are running the latest system update. 

Step 3. If you are using an older device or operation system,  the app may not run efficiently or may have image quality issues.

Step 4. If any Silly Spin series app is quitting when swiping up on the wheel or the notification page drops down when swiping down on the wheel, please note this is an iOS feature and is not related to the app. This iOS feature sometimes interferes with apps that utilize the whole screen. Please update apps for new version which addresses this issue. 

Step 6.Contact Us

iOS and Android

1. Delete the application from your device press down on the icon until all your icons start shaking. An X should appear on the top corner of  the icon. Press the X and you will be prompted to delete.

2. Re-download the application with the same app store login. You will not need to purchase the app again. Please restart your device after re-downloading.

Yes. Re-download the application with the same app store login and you will not have to purchase it again.

We want you to have the best experience with our apps. Please reach out to us with question or comments. Please give us two business day to reply, but we reply to all inquiries and would love to hear from you. Contact Us