SUPPORT/FAQ

What should I do if my app did not install/closes by itself/freezes my device?

iPhone/iPad/iPod Touch/Android

•Sometimes  an app successfully downloads to your device, but then won't open or  consistently auto-quits immediately after launch. This typically occurs  if the app was actually only partially installed.

•To correct this glitch, please delete the app, then download it again from your favorite app store. 

How can I control/troubleshoot app audio?

iPhone/iPad/iPod Touch/Android

• Make sure your volume is turned on and up all the way using the volume controls on your device.

• If it is and still not producing sound, quit all other apps and restart the device.

• After restarting, make sure the sound is still turned on and up using the volume controls on your device.

 •Open the app again to find out if this successfully solved the issue.

Other Sound Troubleshooting Options

• On the home screen of the device, tap Settings.

• In Settings, tap Sounds.

 • In Sounds, make sure not on mute and volume turned on and all the way up.

• After running through the steps above, re-start the app once more to test the results.

• After sound issue resolved you can use your device's volume buttons to put app at desired volume level.

• If the problem persists after following instructions, you may have to delete and re-install the app itself.

How do I delete an app and re-download?

iTunes

•  Delete the application from your device. Press down on the icon until  all your icons start shaking. An X should appear on the top corner of  the icon. Press the X, and you will be prompted to delete.

• Re-download the application with the same iTunes login, and you will not have to purchase it again.   

•Please restart your device after re-downloading.

Android

• Delete the application from your device.

• Re-download the application with the same Google Play login, and you will not have to purchase it again.   

•Please restart your device after re-downloading

Can I re-download for free?

• Yes. Re-download the application with the same app store login, and you will not have to purchase it again.

Which iOS is required?

•The  iPhone / iPod touch apps require iOS 3.0 or later for best performance.  We included the iOS 2.0 for download because we appreciate that many  users still have earlier models of devices. However, please note you may  have some functioning issues like quitting, freezing or sound issues  periodically depending on how much storage you have on your device.

• The iPad apps (HD) require iOS 3.2 or later.

Which iPad generation is required?

•iPad 2 and up.

•  Because many families told us they have not been able to upgrade past  the iPad 2, we made our apps still compatible with the iPad 2.  Please be aware and advised that on the iPad 2 the game's actions may be delayed somewhat (but usually catch up after playing action 1 or 2  times), the game may crash (just

 re-open game and start playing again) or the sound may not play.

•For  audio/sound issues on iPad 2, make sure your volume is turned on and up  all the way using the volume controls on your device.

• If it is and still not producing sound, quit all other apps and restart the device.

• After restarting, make sure the sound is still turned on and up using the volume controls on your device.

 •Open the app again to find out if this successfully solved the issue.